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Differentiators
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Differentiators
At Global Edge we differentiate ourselves in many ways. We stand out by not only addressing the basics effectively but also building upon them to achieve greater success for our clients.

We take all compliance related concerns of our customers very seriously and we address them proactively, be it the confidentiality of their electronic data or its physical security at our delivery centers. We address all these requirements in our secure state of the art delivery center which houses the most technologically advanced infrastructure available to global businesses. Here is how we go beyond the basics :

Experience & Knowledge

All our executives are experienced outsourcing industry professionals with global exposure and domain to meet all our customer's unique requirements.

Growing from a single client organization to now offering services to multiple varied clients we now have a more than 6 years experience in offering healthcare back office operations to healthcare service providers.

Advanced job training and a work culture defined by trust and openness make working at Global Edge a highly rewarding experience for our associates. We know our people are our most important asset and are proud to have the lowest attrition rate than any major player in industry.

We also use our assets much more efficiently than our competitors. We have 24x7 operations, including both real-time and off-line work. Efficient asset utilization leads to greater value for our clients.

Industry Expertise

We focus on providing services to healthcare service providers and invest proactively to strengthen our competencies in this segment.

Our focus has helped us develop deep domain knowledge to become true partners for our clients.

Execution Capability

We distinguish ourselves on the following parameters :

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Operational Infrastructure

 
We operate a 24x7 fully owned state of the art operation center which adheres to global security, health and safety standards.

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Integrated service offerings

 
We offer one comprehensive integrated service offering to healthcare service providers which include Medical Billing Services, Medical Transcription Services, Medical Coding Services and complete Revenue Cycle Management. We have expertise in offering specific and tailor made services. We are open to acquiring more knowledge and expertise which may deem to be necessary to provide our services.

Quality of Service

 
In addition to the onsite liaison teams there will be an off site quality group that will be responsible for sampling parts of the work being executed by our virtual teams and will be conducting quality audits on these samples. We will be committed to monitor all the delivery Service Level Agreements (SLAs) that have been committed to clients.

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Training

 
Training our teams is one of the most critical success enablers of this model. We have dedicated training organizations that work with our subject matter experts across the various service delivery areas to develop training curriculum specific to the needs and new processes. We also have in place specific training programs that orient the delivery teams with the specific expectations of the clients.

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Employee Hiring & Background Checks

 
Our HR department conducts extensive background checks on all new employees prior to our "Employee Confirmation Process." Once confirmed, employees can access our system only with valid logons and passwords. Furthermore access to sensitive information is on a "need to know basis" and we constantly keep watch to prevent any of our client's data from being accessed except by authorized employees. In addition all our employees receive confidentiality training (as required by HIPAA) and must sign confidentiality agreements.

Continuous Improvement

We are committed to improve our client processes through continuous improvement projects designed on the basis of the Six Sigma frameworks. We are currently running several Six Sigma projects that save between 30-60% for our clients. Six Sigma trained professionals champion these projects in collaboration with the operations teams.

In addition to Six-Sigma-based improvement projects, we regularly seek opportunities to increase process efficiency through other process improvement. We work with clients to understand their business drivers, analyze our transactions to generate relevant management information and share it with clients to jointly evaluate new improvement opportunities.

We have transferred several client processes from time and materials-based billing to transaction-based pricing, which allows them to vary their costs based on volume.

Last but not the least, we differentiate ourselves as a “Business Partner, vis-a vis a mere Outsourcing Vendor”.

     
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Assured savings upto 50%
 
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100% HIPAA complaint
 
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Integrated 24X7 services
 
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Quick turn around time
 
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No capital investments
 
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Highly skilled workforce
 
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State-of-the-art facility  
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Global quality standards  
     
 
 
 
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