This is the most crucial step towards the success of this business process outsourcing partnership. They instill mutual confidence and help to assure good results.

The Business Associate Agreement is mutually signed and is intended to fulfill the requirements contained in the final regulations issued by the Department of health and Human Sciences ("HHS") in the implementation of the Health Insurance Portability and Accountability Act ("HIPAA") that each health care provider is covered by the act obtain a written contract with other entities that utilize the Protected Health Information("PHI") obtained from the health care provider (called the "Business Associates" in the HHS privacy regulations).

The Service Level Agreement ("SLA") is an important tool to assure contractually guaranteed customer results. The SLA defines the outsourcing service quality standards and is important in determining the value and the success of the outsourcing relationship. The SLA is developed in collaboration with our customers and is crucial in building mutually successful business process outsourcing (BPO) partnership. The SLA is an integral component of the contract negotiations and details the scope of the outsourcing services and contains detailed metrics, common measurements which include availability, capability, reliability, efficiency and responsiveness criterion.

We also do not hesitate to sign a Non-Compete & Non-Solicitation Agreements with our customers to instill confidence and good faith.

An experienced knowledgeable executive is assigned to you who guides you through the transition process. He serves as the liaison between you and the team assigned to you. Once the services are established and active, the account executive will call you on a regularly scheduled time to stay current with your needs and requirements and will also always be available to you by telephone and email during regular business hours.